At Luna Maids Cleaning Services of Chicago we get asked a lot of questions about cleaning and we believe it's equally important for our customers to know what questions to ask cleaning service providers before hiring. These are our top questions. If your question is not answered here, please give us a call so we can help!
We know planning around your first cleaning can be stressful. What should you do with your pets? Do you have to be home? How long will the cleaning service take? Who will provide the service. These and many other questions arise when you’re considering a cleaning service for the first time. That’s why we’ve compiled a list of Frequently Asked Questions to provide some guidance and hopefully to put your mind at ease – because cleaning is hard, but with Luna Maids, we make cleaning stress-free!
Don’t see your question on this list? Feel free to reach out to Luna Maids to ask!
Our approach to cleaning is highly personalized, which is why we strive to be your reliable partner in managing your to-do list. We take pride in delivering services that make you happy and offer a 100% satisfaction guarantee. Our respect for diversity is evident in our appreciation of different cultures and lifestyles, and we are proud to be a minority-owned company that can communicate in English or Spanish if preferred. You can trust us because we are bonded, insured, and undergo background checks. We typically assign one well-trained employee to your property, but for larger jobs (+5 hours), we may bring in a second team member. Our solo cleaning model has been successful because it allows you to get to know your dedicated cleaner, who will quickly learn your unique requirements. We bring our own supplies and equipment, although we may request to use your vacuum to prevent cross-contamination. We don’t require a contract, as our quality work speaks for itself, and we welcome feedback as an opportunity for growth. Take a look at what our satisfied clients have to say about our services.
We offer free consultations over the phone for residential cleanings and at your office or building for commercial cleanings. Since the cost of our services varies based on factors such as the size of your residence or workplace, number of bedrooms and bathrooms, number of occupants, pet hair, and more, we use a standardized approach to ensure consistent and transparent pricing. Your initial cleaning will be quoted within a specific price range, while all subsequent cleanings will have a fixed fee based on the frequency of service and your individual cleaning needs, which we will discuss during the consultation.
The decision is yours to make. As a convenience, we can securely hold a key to your home or office. On the day of the cleaning, the keys will be carefully provided to the cleaning teams and then promptly returned to a secure location for storage.
To ensure optimal cleaning results, we kindly request that you keep your pets away from the areas of your house that we are cleaning. If possible, please confine your pets to a different area during the cleaning process.
We understand that unexpected situations can arise, and we’re happy to accommodate changes whenever possible. As a small business, last-minute changes without sufficient notice are difficult for us to manage and can impact our scheduling and other customers. To help us stay on track, we kindly request at least 48 hours’ notice if you need to reschedule or cancel your appointment. If notice is given less than 48 hours before the scheduled service, the down payment will be non-refundable. Additionally, a $65 rescheduling fee applies if you reschedule on the night before or the day of your appointment.
We service homes and offices in Chicago and surrounding suburbs which you can check our list in our home page. If you are outside of our service areas, give us a call, we may be able to help or refer you to a great team. We love linking people with opportunities!
We are dedicated to ensuring that your spaces are clean and healthy, and we take pride in our excellent work ethic and commitment to providing exceptional service. We guarantee 100% happiness with our services, but if we happen to miss a spot, please contact our office at 708-774-1051 within 24 hours of your appointment so that we can promptly re-clean the area of concern.
Luna Maids accepts cash, checks, Zelle, and all major credit and debit cards. For all first-time cleanings and new customers, we require a down payment and a valid card on file. Payment is due at the time of service.
Luna Maids carefully chooses cleaners for your project. We perform background checks and vet cleaners to ensure they have skills, training and expertise essential to ensuring your home or office cleaning is exceptional & just what you are asking for. Not only do we have some of the best maids and professional cleaners in the Chicago area, but we’re licensed, bonded and insured for your added peace of mind and protection.
Before we arrive we ask that you pick up any toys, clothing, or trash to ensure our maids can utilize their cleaning time on essentials like dusting, vacuuming, and disinfecting surfaces. You don’t need to vacuum or sweep, we’ll take care of that! We also ask that you safely secure pets in an area that will not be cleaned so that our maids are safe and your pets are comfortable during the clean. For more information, visit our Before & After Your Clean page.
